Shipping policy

Processing time Orders are processed within 1 business day after your delivery details are confirmed by phone or WhatsApp. You'll receive a confirmation message once your order has been dispatched.

Shipping rates We're proud to offer free shipping on all orders across the United Arab Emirates. No minimum purchase required.

Delivery times Most orders arrive within 1-3 business days from confirmation, thanks to our local UAE fulfillment network. Delivery times may vary slightly depending on your Emirate and the specific item ordered.

Order confirmation Since we operate on a Cash on Delivery basis, our team will contact you by phone or WhatsApp shortly after you place your order to confirm your delivery address and order details before dispatch. Please keep your phone reachable so we can get your order moving quickly. If you haven't heard from us within 1 business day of ordering, please reach out to us at hello@kitchvo.com.

Payment on delivery Payment is collected in cash directly from you at the time of delivery. Please have the exact order amount ready for our delivery courier.

Multiple items If you order multiple items, they may arrive in separate packages and at slightly different times — this is normal and doesn't mean anything is wrong with your order.

Delays outside our control Occasionally, delivery may be affected by weather, address issues, or courier delays beyond our control. We appreciate your patience in these situations and will do our best to keep you updated.

Questions? If you have any questions about your shipment, contact us anytime at hello@kitchvo.com and we'll get back to you promptly.