Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to report an issue and request a return or refund.
Damages, defects, and wrong items
Please inspect your order upon arrival and contact us immediately at hello@kitchvo.com if the item is defective, damaged, or incorrect. Include a photo or short video of the item and its packaging — this lets us resolve the issue quickly without requiring you to ship anything back. Once verified, we'll send a full refund or a free replacement, your choice.
Change of mind returns
Since our products ship directly from our fulfillment partners, we're unable to accept physical returns for change-of-mind purchases. If you're not satisfied with your order for any reason other than damage or defect, please contact us at hello@kitchvo.com and we'll do our best to make it right, including partial refunds or store credit where appropriate.
Non-returnable items
Sale items and gift cards are not eligible for refunds.
Refunds
Once your return or claim is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank to post the refund. If more than 15 business days have passed since approval, contact us at hello@kitchvo.com.