Refund policy

Our Policy We want every Kitchvo order to arrive exactly as expected. Please read below to understand how damaged, defective, or incorrect items are handled.

Damages, defects, and wrong items Please inspect your order upon arrival and contact us immediately at hello@kitchvo.com if the item is defective, damaged, or incorrect. Include a short video of the item and its packaging. You must report the issue within 30 days of delivery to be eligible for any claim.

If you report the issue within 7 days of delivery, we will arrange a free replacement at no extra cost to you. Claims reported between 8 and 30 days after delivery are still eligible for a replacement, though additional charges may apply.

In some cases, you may be asked to send the item back to our fulfillment partner's warehouse in its original packaging (including all accessories) before your replacement is dispatched — if so, we'll walk you through exactly what's needed. Once the returned item is received, your replacement will typically be shipped within 5 business days.

Change of mind returns Since our products ship directly from our fulfillment partners' warehouses, we're unable to accept returns, exchanges, or refunds for change-of-mind purchases. We encourage you to review product details carefully before ordering. If you have any questions about a product before buying, message us at hello@kitchvo.com and we'll help you decide.

Refunds We do not offer cash refunds. If your item is confirmed damaged, defective, or incorrect, we will send a free replacement instead, as described above.

Non-returnable items Sale items are not eligible for replacement.

Questions? If you have any questions about this policy, contact us anytime at hello@kitchvo.com and we'll get back to you promptly.