Frequently asked questions

We offer free shipping on every order to addresses in the United States. No minimum purchase required.

Orders are processed within 1–3 business days after payment is confirmed. Most packages arrive within 7–15 business days, depending on your location and the item. You'll receive tracking by email as soon as your order ships. Multiple items may arrive in separate packages.

Checkout is secure. Pay with the credit cards and digital wallets shown on product pages and in the footer — the same methods enabled in our store payment settings.

You'll receive a confirmation email with tracking as soon as your order ships. If you don't receive tracking within 5 business days of ordering, email hello@kitchvo.com with your order number.

You have 15 days after receiving your item to report an issue. Damaged, defective, or incorrect items: email hello@kitchvo.com with a photo or short video — once verified, we'll send a full refund or free replacement (your choice). Change-of-mind physical returns aren't available, but contact us and we'll do our best to help (partial refund or store credit where appropriate). Sale items and gift cards aren't eligible. Approved refunds post within 10 business days.

If your order hasn't been dispatched yet, email hello@kitchvo.com right away with your order number and we'll do our best to help.

Use the Contact page or email hello@kitchvo.com. Include your order number for anything order-related so we can help faster.